TransmissionsPro
TransmissionsPro

Verify every home care visit

Trustworthy records for your organisation, your clients and the SWD.

Reliable visit records protect everyone: the elder, the family and your organisation. TransmissionsPro records each visit with time stamps and a signature, and the monthly audit flags visits without signature or with unusual times.

Hong Kong in figures

ICAC

prosecutions have been reported over false Community Care Service Voucher claims

Source: The Standard, ICAC charges over CCSV fraud
VISE

the Voucher Information System lets voucher holders check voucher use in real time and download their monthly service timetable

Source: Social Welfare Department press release, 2023
12,000

Community Care Service Vouchers available in 2025-26, up from 8,000 before the scheme was regularised

Source: Secretary for Labour and Welfare, LegCo Finance Committee, April 2025

The Hong Kong context

As voucher-funded home care grows, so does the need for proof that each visit happened as recorded. Voucher holders can see their usage in real time, and false claims have led to prosecutions: accurate visit records protect honest providers.

In depth

How the CCSV Scheme works

Launched as a pilot in 2013 and regularised in 2023, the Community Care Service Voucher Scheme follows a "money-following-the-user" model: elders choose their recognised service provider, service items and package, and share the cost with the government. The number of vouchers has grown from 8,000 to 12,000 in 2025-26, and holders can now use two providers at the same time.

LegCo question LCQ16 on the CCSV (March 2023)GovHK, regularisation of the CCSV Scheme (2023)Secretary for Labour and Welfare, LegCo Finance Committee (April 2025)

Elders and families now see the records too

Through the Voucher Information System for the Elderly (VISE), voucher holders can check their voucher use in real time, search providers and download their monthly service timetable. When elders and families can compare what was planned with what was used, any gap in a provider's visit records becomes visible quickly.

GovHK, regularisation of the CCSV Scheme (2023)

From record to evidence

Press reports have described ICAC prosecutions over false voucher claims, and voucher holders can now check usage online. A visit record that combines automatic time stamps, the services delivered and a signature from the elder or family turns everyday documentation into evidence, and the monthly audit flags incomplete visits before anyone else does.

The Standard, ICAC charges over CCSV fraud (press)

Time stamps

Arrival and departure recorded at the moment they happen.

Signature

Confirmation by the elder or a family member.

Anomaly detection

Missing signatures and unusual times are flagged for review.

How it works

Step 1

Speak

The care worker describes the visit or observation out loud.

Step 2

AI structures

The note is transcribed, categorised and given a priority level.

Step 3

Team informed

The coordinator and the next shift see it immediately.

Frequently asked questions

Does it use GPS?

Visit records are based on time stamps and signatures; location features can be discussed for your needs.

What happens if the elder cannot sign?

A family member can sign, or the care worker records the reason.

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