Turn daily care notes into evidence of quality.
The Social Welfare Department's 16 Service Quality Standards (SQS) expect services to keep accurate records and activity reports. TransmissionsPro makes complete, time-stamped records the default, and audits them every month.
Service Quality Standards that SWD-funded service units must meet
Source: SWD, Service Quality Standards and Criteriarequires service units to keep accurate and current records of service operations and activities, and produce statistical reports for the SWD
Source: SWD, Service Quality Standards and Criteriathe Residential Care Homes (Elderly Persons) Ordinance; the SWD Code of Practice (June 2024 revised edition) sets operating requirements
Source: SWD, Code of Practice for Residential Care Homes (Elderly Persons), June 2024SWD-funded service units are monitored against 16 Service Quality Standards. SQS 3 focuses on accurate and current records and statistical reports, exactly the kind of evidence a structured care record system produces every day.
SWD-funded service units are assessed against 16 Service Quality Standards. SQS 3 requires accurate and current records of service operations and activities (criterion 3.1), accurate statistical reports for the SWD (3.2) and periodical performance reports accessible to the public (3.3). Records written days after the event, or scattered across notebooks, make these criteria harder to evidence.
Beyond SQS 3, the standards cover regular planning, review and evaluation of performance (SQS 6), effective financial management (SQS 7) and compliance with all relevant legal obligations (SQS 8). Each of these is easier to demonstrate when service records are complete, dated and retrievable in a few clicks.
The Personal Data (Privacy) Ordinance (Cap. 486) has applied since 1996 and rests on six Data Protection Principles: purpose and manner of collection, accuracy and retention, use, security, openness, and access and correction. Care records contain health information about elders, so organisations need to know who can access them, keep them accurate and protect them from loss or leaks.
Time-stamped, complete and readable notes for every elder.
Patterns, gaps and anomalies are flagged automatically.
Retrieve the right records quickly during an SWD review.
The care worker describes the visit or observation out loud.
The note is transcribed, categorised and given a priority level.
The coordinator and the next shift see it immediately.
No software can guarantee it, but accurate records and regular audits support your quality work.
Managers and administrators of your organisation.
Figures checked in November 2026. Please refer to the official sources for the latest data.