TransmissionsPro
TransmissionsPro

Service records for CCSV providers

Reliable proof of every visit under the Community Care Service Voucher (CCSV) Scheme.

Recognised service providers under the CCSV Scheme must keep accurate records of every service delivered. TransmissionsPro records each visit as it happens: arrival and departure times, services delivered and the signature of the elder or a family member.

Hong Kong in figures

12,000

Community Care Service Vouchers available in 2025-26, up from 8,000 before the scheme was regularised

Source: Secretary for Labour and Welfare, LegCo Finance Committee, April 2025
2013

year the CCSV pilot scheme was launched under the "money-following-the-user" model; it was regularised in 2023

Source: LegCo question LCQ16, March 2023
VISE

the Voucher Information System lets voucher holders check voucher use in real time and download their monthly service timetable

Source: Social Welfare Department press release, 2023
ICAC

prosecutions have been reported over false Community Care Service Voucher claims

Source: The Standard, ICAC charges over CCSV fraud

The Hong Kong context

Under the CCSV Scheme, money follows the user: elders choose their recognised service provider and the SWD pays for the services delivered. Voucher holders can now check their voucher use in real time through VISE, so providers' records must match what elders see. Reported prosecutions over false claims show why reliable, time-stamped visit records matter.

In depth

How the CCSV Scheme works

Launched as a pilot in 2013 and regularised in 2023, the Community Care Service Voucher Scheme follows a "money-following-the-user" model: elders choose their recognised service provider, service items and package, and share the cost with the government. The number of vouchers has grown from 8,000 to 12,000 in 2025-26, and holders can now use two providers at the same time.

LegCo question LCQ16 on the CCSV (March 2023)GovHK, regularisation of the CCSV Scheme (2023)Secretary for Labour and Welfare, LegCo Finance Committee (April 2025)

Elders and families now see the records too

Through the Voucher Information System for the Elderly (VISE), voucher holders can check their voucher use in real time, search providers and download their monthly service timetable. When elders and families can compare what was planned with what was used, any gap in a provider's visit records becomes visible quickly.

GovHK, regularisation of the CCSV Scheme (2023)

Why visit records protect providers

Because SWD payments follow the services recorded, the reliability of each record matters. Press reports have described ICAC prosecutions over false voucher claims. Time-stamped arrival and departure, the list of services delivered and a signature collected on the spot give honest providers clear evidence of the work they actually did.

The Standard, ICAC charges over CCSV fraud (press)

Time-stamped visits

Arrival and departure times are recorded automatically, not filled in afterwards.

Services delivered

Personal care, nursing care, rehabilitation or escort: each item is logged per visit.

Signature on the spot

The elder or a family member signs on the care worker's phone at the end of the visit.

How it works

Step 1

Speak

The care worker describes the visit or observation out loud.

Step 2

AI structures

The note is transcribed, categorised and given a priority level.

Step 3

Team informed

The coordinator and the next shift see it immediately.

Frequently asked questions

Can I export a monthly summary?

Yes. Visits are grouped by elder and by service in the monthly report, exportable to PDF.

Does it replace the SWD system?

No. TransmissionsPro helps you keep accurate internal records that support what you report to the SWD.

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