Home care software for Hong Kong providers

A population ageing faster than its workforce

The Census and Statistics Department projects that the share of residents aged 65 and over will rise from 20.5% in 2021 to 36.0% in 2046. Over the same period the elderly dependency ratio almost doubles, from about 300 to 632 elderly persons per 1,000 people aged 15-64. In practice, each care worker will be supporting more elders, with more complex needs, for years to come.

Census and Statistics Department, population projections 2022-2046Census and Statistics Department, projection tables (PDF)

The scale of home-based care

As at 31 March 2025, the SWD funded 61 Integrated Home Care Services teams and 31 Enhanced Home and Community Care Services teams, the latter providing 9,245 places. From 1 April 2026, frail-case services were merged into a single "Home Care Services for Frail Elderly Persons". On top of subvented teams, many recognised service providers deliver voucher-funded services; the SWD publishes their full list as open data.

SWD, Community Care Services statistics 2024-25DATA.GOV.HK, Home Care Services TeamsDATA.GOV.HK, CCSV recognised service providers

What this means for home care providers

More elders at home and fewer workers means each visit has to count. The information gathered during a visit, such as a new pain, a missed meal or a fall risk, must reach the coordinator and the next care worker the same day. Voice notes make that possible without adding admin time to an already full schedule.