Families stay informed without calling the office every day.
Families want to know how their parents are doing. TransmissionsPro gives them secure access to clear, regular summaries chosen by your organisation, which reduces phone calls and builds trust.
the Voucher Information System lets voucher holders check voucher use in real time and download their monthly service timetable
Source: Social Welfare Department press release, 2023Community Care Service Vouchers available in 2025-26, up from 8,000 before the scheme was regularised
Source: Secretary for Labour and Welfare, LegCo Finance Committee, April 2025of Hong Kong's population projected to be aged 65 or over by 2046, up from 20.5% in 2021
Source: Census and Statistics Department (via GovHK)Families are increasingly used to digital information: CCSV holders can already check their voucher use online through VISE. A family portal brings the same transparency to the care itself.
Through the Voucher Information System for the Elderly (VISE), voucher holders can check their voucher use in real time, search providers and download their monthly service timetable. When elders and families can compare what was planned with what was used, any gap in a provider's visit records becomes visible quickly.
Launched as a pilot in 2013 and regularised in 2023, the Community Care Service Voucher Scheme follows a "money-following-the-user" model: elders choose their recognised service provider, service items and package, and share the cost with the government. The number of vouchers has grown from 8,000 to 12,000 in 2025-26, and holders can now use two providers at the same time.
LegCo question LCQ16 on the CCSV (March 2023)GovHK, regularisation of the CCSV Scheme (2023)Secretary for Labour and Welfare, LegCo Finance Committee (April 2025)
Families who can see regular, clear updates call the office less and raise concerns earlier. With a family portal, the organisation decides what to share: wellbeing summaries, recent observations or monthly reports, so families feel informed without the organisation losing control of sensitive information.
Clear updates on the elder's wellbeing and care.
Your organisation decides what families can see.
Families find answers without calling the office.
The care worker describes the visit or observation out loud.
The note is transcribed, categorised and given a priority level.
The coordinator and the next shift see it immediately.
Yes, in organisation plans.
Yes, in English and Traditional Chinese.
Figures checked in November 2026. Please refer to the official sources for the latest data.