Keep care information out of personal chat groups.
WhatsApp groups are convenient, but care information gets lost in long threads, stays on personal phones and is hard to trace. TransmissionsPro keeps the speed of messaging with the structure and security of a care record.
Data Protection Principles under the Personal Data (Privacy) Ordinance (Cap. 486), in force since 1996
Source: PCPD, Six Data Protection Principlesthe Residential Care Homes (Elderly Persons) Ordinance; the SWD Code of Practice (June 2024 revised edition) sets operating requirements
Source: SWD, Code of Practice for Residential Care Homes (Elderly Persons), June 2024Integrated Home Care Services teams and Enhanced Home and Community Care Services teams (31 March 2025)
Source: SWD, Community Care Services statistics 2024-25Under the PDPO, organisations are responsible for the personal data their staff handle, including data shared in chat groups on personal phones. A professional platform keeps care information under the organisation's control.
The Personal Data (Privacy) Ordinance (Cap. 486) has applied since 1996 and rests on six Data Protection Principles: purpose and manner of collection, accuracy and retention, use, security, openness, and access and correction. Care records contain health information about elders, so organisations need to know who can access them, keep them accurate and protect them from loss or leaks.
Care information shared in personal chat groups stays on staff phones after they leave, is hard to search and is not linked to the elder's record. Under the PDPO, the organisation remains responsible for the security of the personal data its staff handle. A professional platform keeps the speed of messaging while keeping the data under the organisation's control.
The Code of Practice for residential care homes includes requirements on the handling of residents' personal data. Moving team communication into a structured, access-controlled tool supports these requirements as well as the PDPO.
SWD, Code of Practice for Residential Care Homes (Elderly Persons)
Each update is linked to the right elder and category.
Information stays in your organisation, not on personal accounts.
You know who wrote what, and who read it.
The care worker describes the visit or observation out loud.
The note is transcribed, categorised and given a priority level.
The coordinator and the next shift see it immediately.
Yes, through the built-in internal messaging.
Their access is removed; the records stay with your organisation.
Figures checked in November 2026. Please refer to the official sources for the latest data.