TransmissionsPro
TransmissionsPro

Care records for residential care homes for the elderly

Clear, complete records for every resident, every shift.

In residential care homes for the elderly (RCHEs), care staff spend a large part of their shift writing records by hand. TransmissionsPro lets them dictate observations as they go, so records are complete without taking time away from residents.

Hong Kong in figures

120

subvented residential care homes for the elderly, with 15,284 subsidised places (31 March 2025)

Source: SWD, Residential Care Services statistics 2024-25
196

private homes in the Enhanced Bought Place Scheme, with 11,216 subsidised places (31 March 2025)

Source: SWD, Residential Care Services statistics 2024-25
Cap. 459

the Residential Care Homes (Elderly Persons) Ordinance; the SWD Code of Practice (June 2024 revised edition) sets operating requirements

Source: SWD, Code of Practice for Residential Care Homes (Elderly Persons), June 2024

The Hong Kong context

Residential care homes for the elderly are licensed under Cap. 459 and must follow the SWD Code of Practice. Hundreds of subvented, contract and private homes provide subsidised places, and all of them need clear records for daily care, incidents and inspections.

In depth

Hong Kong's residential care landscape

As at 31 March 2025, subsidised residential places were provided by 120 subvented homes (15,284 places), 50 contract homes (4,527 places), 196 private homes in the Enhanced Bought Place Scheme (11,216 places) and 6 subvented nursing homes (1,574 places). All residential care homes for the elderly are licensed under Cap. 459 and must follow the SWD Code of Practice, revised in June 2024.

SWD, Residential Care Services statistics 2024-25SWD, Code of Practice for Residential Care Homes (Elderly Persons)

What the Code of Practice covers

The SWD Code of Practice for Residential Care Homes (Elderly Persons) sets out requirements on admission procedures, staffing, health care, infection control, nutrition and the handling of personal data, with standard forms such as the notification form for suspected infectious disease outbreaks. Each of these areas generates records that inspectors may ask to see.

SWD, Code of Practice for Residential Care Homes (Elderly Persons)

An acute shortage of care workers

In 2023 the government launched the Special Scheme to Import Care Workers for Residential Care Homes to tackle what it called an acute shortage. The quota is capped at 7,000 imported care workers, with priority for local workers preserved. Teams are therefore more mixed than ever, and clear, structured records help new and experienced staff work from the same information.

GovHK, Special Scheme to Import Care Workers (2023)LegCo Panel on Welfare Services paper (February 2023)

Resident files

Each resident has one smart file, updated by voice by every member of the team.

Shift summaries

The AI summarises the shift by category: health, meals, mood, incidents.

Inspection-ready

Records are time-stamped, readable and easy to retrieve when inspectors visit.

How it works

Step 1

Speak

The care worker describes the visit or observation out loud.

Step 2

AI structures

The note is transcribed, categorised and given a priority level.

Step 3

Team informed

The coordinator and the next shift see it immediately.

Frequently asked questions

Can nurses and care workers both use it?

Yes. Each role has its own access rights set by the administrator.

How is pricing calculated for care homes?

By number of residents, from HK$12,500 per year.

Related topics

Voice care notesFamily portalWhatsApp alternative for care teamsCCSV service records